RA #: All products must have a Return Authorization Number issued by US Disaster Prep for return. Items sent to US Disaster Prep (or our factories) with out an RA# will be refused by our receiving department and returned back to the sender. Return Authorization Requests must be made within 30 days of customer receipt of the items. After this time, all sales are considered final.
Qualifying for Return: Returned items must be in new, unused, and saleable condition with the original manufacturer’s tags attached and in the original packaging.
All paperwork, parts, and accessories must be included to ensure full credit.
Items that are damaged, soiled and/or in a used condition with missing parts or unattached tags will not qualify for a refund or exchange. Opened items are subject to inspection before they will be considered saleable.
Custom, Made to Order or Special Order: Products that are made to order or special ordered or custom, are non-refundable or will be subjected to a 20% handling and restocking fee. Please see the product page or contact us prior to purchasing to determine if your product qualifies to be returned.
Sale Items: If you return an item that goes on close out or sale, you will be refunded the sale price.
Refunds: Refunds on qualifying returns will be made to the original credit card account, less shipping costs. If you received free shipping, the shipping cost will be deducted from your refund. After your item is returned, please allow up to 30 days to receive your refund.
You will be notified where to return your products for refunds or exchanges.